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Please contact us with your order ID for the return address. It is the customer's responsibility to research any lost package shipped back to EyeCandy's that may have been lost in the mail stream. EyeCandy's strongly recommends adding delivery confirmation and/or signature confirmation to all return packages as EyeCandy's is not responsible for any packages lost in the mail. Please ship whatever shipping method you prefer. The customer is responsible for the shipping fees back to EyeCandy's. Contact lenses stored in vials must have the seals intact and unbroken. Returned items must be in original, unopened condition, including tags, booklets, labels, stickers and any other packaging materials. Reimbursement for original shipping fees (both Hong Kong Post and other couriers) is unavailable. Return shipping reimbursement is currently unavailable. EyeCandy's must be contacted within 10 working days of the posted delivery date documented on the online postal service or courier tracking system. Returns are subject to a flat $8 restocking fee. You may request the refund to be issued to the original credit card used or as store credit. Items in original condition (unopened, unmarked and unused) can be returned for a partial refund. #Ciba vision freshlook illuminate code#
Please note that items on sale or purchased with a coupon code are final sale and cannot be returned or exchanged.
Your order will be replaced at no charge, or equivalent compensation will be given in case of item unavailability. If you added Package Protection at checkout (this is usually a fee of $1-$2 depending on order amount), you can file a claim with the Route team here for quick assistance with “in-transit” related issues. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit. We’ve partnered with Route-a package protection and tracking solution-to give our customers the best possible delivery experience. Shipping fees do not include any duties that your country's customs may impose.įor exact transit times and surcharges, refer to the Shipping Calculator at checkout. To avoid this, please order products from a single warehouse.
#Ciba vision freshlook illuminate free#
Please note that if you order items shipped from more than 1 warehouse, your order may incur duplicate shipping fees (even if it exceeds US$65/US$190 to qualify for the aforementioned free shipping schemes).
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